Product Updates

Stay informed on the latest Chattermill updates and features designed to enhance your customer feedback analytics capabilities.

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What is the Chattermill Model Context Protocol (MCP): A Complete Guide
Chattermill MCP server connects your customer feedback data directly...
Natalia Dwórznik

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot
Vincent Dollet

How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues
Vincent Dollet

How Observations, Highlights & Ask Lyra Accelerated Prioritization at V...
Vincent Dollet

How Qonto's Product Team Uses Observations to Identify Even the Most Pr...
Vincent Dollet

The New Era of CX Intelligence is Here
Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyr...
Mikhail Dubov

Lyra AI: addressing concerns about AI adoption

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Quick-start guide for Lyra AI

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Lyra AI uncovered: what customers always ask

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

The essential guide to Experience-Led Growth (XLG)

Product Town Hall: Social Media, Enhanced Customer Support Analysis...

Discover Chattermill's latest product releases at the Product Town Hall. From Social CX Analytics to Generative AI Insights, learn how these advancements c...

New User Roles and Data Permissions for Greater Flexibility and Control

Our expanded user roles and data permissions allow you to keep the balance between collaboration and control while giving peace of mind that your company's...

Chattermill Recognised in Text Analysis, Feedback Analytics, and Entertainment

Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. The platform received recognition as a momentum leader and high...

How to Incorporate Feedback from Facebook, Instagram, and Twitter in...

Joshua Butler (Senior Insights Manager @ Deckers Brands, a footwear retailer) and Dana Alvarenga (VP of CX @ SlapFive, a CMS SaaS) discuss how to incorpora...

Chattermill Launches Social CX Analytics

Discover Social CX Analytics. It extends Chattermill's visibility into your voice of the customer across all major social media platforms, including Facebo...

Product Spotlight: New Ways to Keep Your Team Informed

With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular...

Women of CX: Inside Unilever’s CX strategy

How does Unilever deliver the exceptional experiences its customer and vendors love? Hear from Claire Hennah, Chief Customer Officer of Beauty & Wellbeing ...

Introducing Anomaly Alerts

There are critical risks hiding in your customer reviews, support tickets, and conversations. Many of which you might not have even noticed...

Announcing Chattermill’s New Look

The hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the...