# Product Updates ## Stay informed on the latest Chattermill updates and features designed to enhance your customer feedback analytics capabilities. .avif) **What is the Chattermill Model Context Protocol (MCP): A Complete Guide** Chattermill MCP server connects your customer feedback data directly... [Natalia Dwórznik](https://mailto:api@chattermill.com/blog/what-is-the-chattermill-model-context-protocol-mcp-a-complete-guide) Head of Product Marketing Read now **How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot** Vincent Dollet VP of Product Read now **How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues** Vincent Dollet VP of Product Read now **The New Era of CX Intelligence is Here** Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra... Mikhail Dubov CEO & Co-Founder Read now ## Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks. ## TOP INSIGHTS - [Dig Deeper with Multiple Breakdowns: Enhanced Reports for Granular Insights](https://mailto:api@chattermill.com/blog/dig-deeper-with-multiple-breakdowns-enhanced-reports-for-granular-insights) - [Product Update: Detect Emerging Risks Faster with AI-Powered Alerts](https://mailto:api@chattermill.com/blog/new-alerts) - [Reports and Dashboards Every Team Enjoys Using](https://mailto:api@chattermill.com/blog/new-reports-and-dashboards) - [Coming Soon: Insight Assistant – Powered by Generative AI](https://mailto:api@chattermill.com/blog/coming-soon-insight-assistant) **The New Era of CX Intelligence is Coming Soon** Chattermill is about to introduce three powerful capabilities that will transform how companies work with customer feedback. [Mikhail Dubov](https://mailto:api@chattermill.com/blog/the-new-era-of-cx-intelligence-is-coming-soon) CEO & Co-Founder Read now **Introducing Chattermill’s Speech Analytics: Unlocking Insights in Every Call** Now you can analyze support and sales calls directly within Chattermill Natalia Dwórznik Head of Product Marketing Read now .avif) **Chattermill Launches Support Data Analytics** Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations. Jack Miller Senior Product Manager Read now **Impact Analysis: Making Sense of Why Your Key Metrics Change** Now you can discover what’s driving positive and negative sentiment across all of the data you collect. Tom Sykes Product Marketing Executive Read now #### From our XLG Articles # Lyra AI: addressing concerns about AI adoption Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Dr Aji Ghose CEO Chairman and Co-founder, Intercom # Quick-start guide for Lyra AI Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Mariana Lisboa CEO Chairman and Co-founder, Intercom # Why Lyra AI comes out on top when comparing AI platforms for text analysis Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. .avif) Jordan Clive CEO Chairman and Co-founder, Intercom # The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. .avif) Luke Moore CEO Chairman and Co-founder, Intercom # Lyra AI uncovered: what customers always ask # Everything you need to know about Lyra, the breakthrough AI technology for customer experience # The essential guide to Experience-Led Growth (XLG) Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Mikhail Dubov CEO Chairman and Co-founder, Intercom **Product Town Hall: Social Media, Enhanced Customer Support Analysis, Generative AI Insights** Discover Chattermill's latest product releases at the Product Town Hall. From Social CX Analytics to Generative AI Insights, learn how these advancements can elevate customer experience. Arron Westbrook Former Content Marketing Lead Read now **New User Roles and Data Permissions for Greater Flexibility and Control** Our expanded user roles and data permissions allow you to keep the balance between collaboration and control while giving peace of mind that your company's data is secure. Natalia Dwórznik Head of Product Marketing Read now .avif) **Chattermill Recognised in Text Analysis, Feedback Analytics, and Enterprise Feedback Management** Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. Natalia Dwórznik Head of Product Marketing Read now .avif) **How to Incorporate Feedback from Facebook, Instagram, and Twitter in Your CX Strategy** Joshua Butler and Dana Alvarenga discuss how to incorporate feedback from social media in your overall strategy. Anjali Attygalle Former Marketing Associate Read now **Chattermill Launches Social CX Analytics** Discover how Social CX Analytics extends visibility into your voice of the customer across social media platforms. Jack Miller Senior Product Manager Read now .avif) **Product Spotlight: New Ways to Keep Your Team Informed** Learn about new features designed to help keep teams informed. Natalia Dwórznik Head of Product Marketing Read now .avif) **Women of CX: Inside Unilever’s CX strategy** Learn how Unilever delivers exceptional experiences its customers love. Arron Westbrook Former Content Marketing Lead Read now **Introducing Anomaly Alerts** Uncover critical risks in customer reviews and support tickets. Billie Bradley Product Manager Read now **Announcing Chattermill’s New Look** Explore the latest updates for user experience and design. Gregory Muryn-Mukha Former Founding Product Designer Read now [Next](https://mailto:api@chattermill.com/blog-categories/product-updates?b740ee08_page=2)