Product Updates Blog Articles - Chattermill

Product Updates

Stay informed on the latest Chattermill updates and features designed to enhance your customer feedback analytics capabilities.

.avif)
What is the Chattermill Model Context Protocol (MCP): A Complete Guide
Chattermill MCP server connects your customer feedback data directly...
Natalia Dwórznik
Head of Product Marketing
Read now

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Vincent Dollet
VP of Product
Read now

How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues

Vincent Dollet
VP of Product
Read now

The New Era of CX Intelligence is Here
Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra...

Mikhail Dubov
CEO & Co-Founder
Read now

Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS

The New Era of CX Intelligence is Coming Soon
Chattermill is about to introduce three powerful capabilities that will transform how companies work with customer feedback.
Mikhail Dubov
CEO & Co-Founder
Read now

Introducing Chattermill’s Speech Analytics: Unlocking Insights in Every Call
Now you can analyze support and sales calls directly within Chattermill

Natalia Dwórznik
Head of Product Marketing
Read now

.avif)
Chattermill Launches Support Data Analytics
Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations.

Jack Miller
Senior Product Manager
Read now

Impact Analysis: Making Sense of Why Your Key Metrics Change
Now you can discover what’s driving positive and negative sentiment across all of the data you collect.

Tom Sykes
Product Marketing Executive
Read now

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat.

Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

Quick-start guide for Lyra AI

Mariana Lisboa
CEO Chairman and Co-founder, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

Lyra AI uncovered: what customers always ask

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov
CEO Chairman and Co-founder, Intercom

Product Town Hall: Social Media, Enhanced Customer Support Analysis, Generative AI Insights
Discover Chattermill's latest product releases at the Product Town Hall. From Social CX Analytics to Generative AI Insights, learn how these advancements can elevate customer experience.

Arron Westbrook
Former Content Marketing Lead
Read now

New User Roles and Data Permissions for Greater Flexibility and Control
Our expanded user roles and data permissions allow you to keep the balance between collaboration and control while giving peace of mind that your company's data is secure.

Natalia Dwórznik
Head of Product Marketing
Read now

.avif)
Chattermill Recognised in Text Analysis, Feedback Analytics, and Enterprise Feedback Management
Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time.

Natalia Dwórznik
Head of Product Marketing
Read now

.avif)
How to Incorporate Feedback from Facebook, Instagram, and Twitter in Your CX Strategy
Joshua Butler and Dana Alvarenga discuss how to incorporate feedback from social media in your overall strategy.

Anjali Attygalle
Former Marketing Associate
Read now

Chattermill Launches Social CX Analytics
Discover how Social CX Analytics extends visibility into your voice of the customer across social media platforms.

Jack Miller
Senior Product Manager
Read now

.avif)
Product Spotlight: New Ways to Keep Your Team Informed
Learn about new features designed to help keep teams informed.

Natalia Dwórznik
Head of Product Marketing
Read now

.avif)
Women of CX: Inside Unilever’s CX strategy
Learn how Unilever delivers exceptional experiences its customers love.

Arron Westbrook
Former Content Marketing Lead
Read now

Introducing Anomaly Alerts
Uncover critical risks in customer reviews and support tickets.

Billie Bradley
Product Manager
Read now

Announcing Chattermill’s New Look
Explore the latest updates for user experience and design.

Gregory Muryn-Mukha
Former Founding Product Designer
Read now