# Metrics ## Dive into essential metrics like Net Promoter Scores, Customer Lifetime Value, and Customer Satisfaction Scores to drive informed CX decisions. **Why Your NPS Plateaus at Scale and How to Fix It** NPS stuck? Discover the structural reasons why scores plateau at scale... *Mikhail Dubov* CEO & Co-Founder [Read now](https://mailto:api@chattermill.com/blog/why-your-nps-plateaus-at-scale-and-how-to-fix-it) **How to Calculate the Revenue Impact of NPS Improvements** *Liliana Osorio* VP of Marketing [Read now](https://mailto:api@chattermill.com/blog/how-to-calculate-the-revenue-impact-of-nps-improvements) **How to Translate CX Metrics Into CFO-Approved Budget Requests** *Liliana Osorio* VP of Marketing [Read now](https://mailto:api@chattermill.com/blog/how-to-translate-cx-metrics-into-cfo-approved-budget-requests) **How to Categorize NPS Open Text Responses at Scale** *Mikhail Dubov* CEO & Co-Founder [Read now](https://mailto:api@chattermill.com/blog/how-to-categorize-nps-open-text-responses-at-scale) ## Join the 11,000+ CX, insights, and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks. # Lyra AI: addressing concerns about AI adoption Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere. *Dr Aji Ghose* CEO Chairman and Co-founder, Intercom # Quick-start guide for Lyra AI *Mariana Lisboa* CEO Chairman and Co-founder, Intercom # Why Lyra AI comes out on top when comparing AI platforms for text analysis .avif) *Jordan Clive* CEO Chairman and Co-founder, Intercom # The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap .avif) *Luke Moore* CEO Chairman and Co-founder, Intercom # Lyra AI uncovered: what customers always ask *Dr Aji Ghose* CEO Chairman and Co-founder, Intercom # Everything you need to know about Lyra, the breakthrough AI technology for customer experience *Dr Aji Ghose* CEO Chairman and Co-founder, Intercom # The essential guide to Experience-Led Growth (XLG) *Mikhail Dubov* CEO Chairman and Co-founder, Intercom **A Guide to Voice of Customer Analysis** Unlock insights with Voice of Customer Analysis for satisfaction and growth. Build a customer-centric strategy for continuous improvement with Voice of Cus... *Mikhail Dubov* CEO & Co-Founder [Read now](https://mailto:api@chattermill.com/blog/voice-of-the-customer-analysis) **The point of no return? Why returns analysis is essential in 2024** We explore how retail and ecommerce brands can reduce returns and not only save a lot of money, but deliver great buying experiences for their customers in... *David Ascott* Strategy Lead [Read now](https://mailto:api@chattermill.com/blog/the-point-of-no-return-why-returns-analysis-is-essential-in-2024) **Frubana deepens partnership with Chattermill to leverage NPS insight...** *Mikhail Dubov* Co-Founder & CEO [Read now](https://mailto:api@chattermill.com/blog/frubana-deepens-partnership-with-chattermill-to-leverage-nps-insights-in-their-mission-to-simplify-the-food-supply-chain) **Why you're wrong thinking about ditching NPS** We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it *David Ascott* Strategy Lead [Read now](https://mailto:api@chattermill.com/blog/why-youre-wrong-thinking-about-ditching-nps) **With survey response rates falling off a cliff, how will you listen ...** We explore how VoC programs are about to fundamentally change due to falling response rates and discuss several ways you can prepare for the future. *Dmitry Isupov* Co-Founder [Read now](https://mailto:api@chattermill.com/blog/with-survey-response-rates-falling-off-a-cliff-how-will-you-listen-to-the-voice-of-your-customer) **What is CSAT (Customer Satisfaction Score)?** Learn about CSAT (Customer Satisfaction Score) & its importance in measuring customer happiness. Measure, improve, & boost loyalty with CSAT insights. *Arron Westbrook* Former Content Marketing Lead [Read now](https://mailto:api@chattermill.com/blog/customer-satisfaction-score-csat) **Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting...** Learn how to analyze customer feedback with AI. Discover the methods,steps, and tools like Chattermill CX teams use to improve NPS, reduce churn, and drive... *Arron Westbrook* Former Content Marketing Lead [Read now](https://mailto:api@chattermill.com/blog/customer-feedback-analytics) **Impact Analysis: Making Sense of Why Your Key Metrics Change** Now you can discover what’s driving positive and negative sentiment across all of the data you collect. Drill down into the trends influencing your net sen... *Tom Sykes* Product Marketing Executive [Read now](https://mailto:api@chattermill.com/blog/impact-analysis-making-sense-of-why-your-key-metrics-change) **Customer Retention Metrics & How to Measure Them** Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results. *Arron Westbrook* Former Content Marketing Lead [Read now](https://mailto:api@chattermill.com/blog/customer-retention-metrics)