# How To Love A Customer

## Our CEO & Co-Founder, Mikhail Dubov, sits down with CX, Product, and Customer Insights leaders who’ve cracked the code on building lasting customer loyalty.

**How To Love A Customer: Episode 17 with Victoria Weiss from Smalls**  
Hear Victoria share why one angry customer is never just one custome...  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-17-with-victoria-weiss-from-smalls)

**How To Love A Customer: Episode 16 with Olga Ivanova from inDrive**  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-16-with-olga-ivanova-from-indrive)

**How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM**  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-15-with-casper-overbeek-from-citizenm)

**How To Love A Customer: Episode 14 with Jai Patel from Nike**  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-14-with-jai-patel-from-nike)

## Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

### TOP INSIGHTS

[How To Love A Customer: Episode 11 with Lennard Winters from IKEA](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-11-with-lennard-winters-from-ikea)

[How To Love a Customer Podcast: Episode 10 with Domonique Brown, Liquid IV](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-10-with-domonique-brown-liquid-iv)

[How To Love a Customer Podcast: Episode 9 with Rufus Weston, Rufus Consulting](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-9-with-rufus-weston-rufus-consulting)

[How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-8-with-eli-weiss-yotpo)

### From our XLG Articles

# Lyra AI: addressing concerns about AI adoption

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**Dr Aji Ghose**  
CEO Chairman and Co-foundern, Intercom

# Quick-start guide for Lyra AI

**Mariana Lisboa**  
CEO Chairman and Co-founder, Intercom

# Why Lyra AI comes out on top when comparing AI platforms for text analysis

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**Jordan Clive**  
CEO Chairman and Co-founder, Intercom

# The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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**Luke Moore**  
CEO Chairman and Co-founder, Intercom

# Lyra AI uncovered: what customers always ask

**Dr Aji Ghose**  
CEO Chairman and Co-founder, Intercom

# Everything you need to know about Lyra, the breakthrough AI technology for customer experience

**Dr Aji Ghose**  
CEO Chairman and Co-founder, Intercom

# The essential guide to Experience-Led Growth (XLG)

**Mikhail Dubov**  
CEO Chairman and Co-founder, Intercom

**How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak**  
In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal mo...  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-5-with-anastasia-zdoroviak-snoonu)

**How To Love a Customer Podcast: Episode 4 with David McDaid**  
In Episode 4 of How To Love a Customer, our CEO & Co-Founder Mikhail Dubov sat down with David McDaid, Director of Customer Experience & Studio at END. Clo...  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-4-with-david-mcdaid-end)

**How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome**  
In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience....  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-3-with-julia-zuber-limehome)

**How To Love a Customer Podcast: Episode 2 with James McGhee**  
In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence ...  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-podcast-episode-2-james-mcghee-footasylum)

**Introducing the How To Love a Customer Podcast: Episode 1 with Abdul**  
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - ener...  
[Mikhail Dubov](https://mailto:api@chattermill.com/blog/introducing-the-how-to-love-a-customer-podcast-episode-1)