How To Love A Customer

Our CEO & Co-Founder, Mikhail Dubov, sits down with CX, Product, and Customer Insights leaders who’ve cracked the code on building lasting customer loyalty.

How To Love A Customer: Episode 17 with Victoria Weiss from Smalls
Hear Victoria share why one angry customer is never just one custome...
Mikhail Dubov

How To Love A Customer: Episode 16 with Olga Ivanova from inDrive
Mikhail Dubov

How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM
Mikhail Dubov

How To Love A Customer: Episode 14 with Jai Patel from Nike
Mikhail Dubov

Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS

How To Love A Customer: Episode 11 with Lennard Winters from IKEA

How To Love a Customer Podcast: Episode 10 with Domonique Brown, Liquid IV

How To Love a Customer Podcast: Episode 9 with Rufus Weston, Rufus Consulting

How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-foundern, Intercom

Quick-start guide for Lyra AI

Mariana Lisboa
CEO Chairman and Co-founder, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive
CEO Chairman and Co-founder, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Luke Moore
CEO Chairman and Co-founder, Intercom

Lyra AI uncovered: what customers always ask

Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov
CEO Chairman and Co-founder, Intercom

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak
In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal mo...
Mikhail Dubov

How To Love a Customer Podcast: Episode 4 with David McDaid
In Episode 4 of How To Love a Customer, our CEO & Co-Founder Mikhail Dubov sat down with David McDaid, Director of Customer Experience & Studio at END. Clo...
Mikhail Dubov

How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome
In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience....
Mikhail Dubov

How To Love a Customer Podcast: Episode 2 with James McGhee
In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence ...
Mikhail Dubov

Introducing the How To Love a Customer Podcast: Episode 1 with Abdul
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - ener...
Mikhail Dubov