# How To Love A Customer

## Our CEO & Co-Founder, Mikhail Dubov, sits down with CX, Product, and Customer Insights leaders who’ve cracked the code on building lasting customer loyalty.

**How To Love A Customer: Episode 17 with Victoria Weiss from Smalls**  
Hear Victoria share why one angry customer is never just one customer...  
[Read now](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-episode-17-with-victoria-weiss-from-smalls)

**How To Love A Customer: Episode 16 with Olga Ivanova from inDrive**  
Hear Olga share how inDrive built an LLM-assisted conflict resolution model.  
[Read now](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-episode-16-with-olga-ivanova-from-indrive)

**How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM**  
Hear Casper share how CitizenM turned a failed internal app into a masterclass in listening.  
[Read now](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-episode-15-with-casper-overbeek-from-citizenm)

**How To Love A Customer: Episode 14 with Jai Patel from Nike**  
Hear Jai explain how to close that gap between head office strategy and what actually happens in stores.  
[Read now](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-episode-14-with-jai-patel-from-nike)

## Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

### TOP INSIGHTS
- [How To Love A Customer: Episode 11 with Lennard Winters from IKEA](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-episode-11-with-lennard-winters-from-ikea)
- [How To Love a Customer Podcast: Episode 10 with Domonique Brown, Liquid IV](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-podcast-episode-10-with-domonique-brown-liquid-iv)
- [How To Love a Customer Podcast: Episode 9 with Rufus Weston, Rufus Consulting](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-podcast-episode-9-with-rufus-weston-rufus-consulting)

# Lyra AI: addressing concerns about AI adoption

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose

# Quick-start guide for Lyra AI

Mariana Lisboa

# Why Lyra AI comes out on top when comparing AI platforms for text analysis

.avif)
Jordan Clive

# The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov

## How To Love a Customer Podcast Episodes

- **Episode 5**: [How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-podcast-episode-5-with-anastasia-zdoroviak-snoonu)
- **Episode 4**: [How To Love a Customer Podcast: Episode 4 with David McDaid](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-podcast-episode-4-with-david-mcdaid-end)
- **Episode 3**: [How To Love a Customer Podcast: Episode 3 with Julia Zuber](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-podcast-episode-3-with-julia-zuber-limehome)
- **Episode 2**: [How To Love a Customer Podcast: Episode 2 with James McGhee](https://mailto:support@chattermill.com/blog/how-to-love-a-customer-podcast-episode-2-james-mcghee-footasylum)
- **Episode 1**: [Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled](https://mailto:support@chattermill.com/blog/introducing-the-how-to-love-a-customer-podcast-episode-1)