# Customer Experience

## Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

**How To Love A Customer: Episode 17 with Victoria Weiss from Smalls**  
Hear Victoria share why one angry customer is never just one custome...

Mikhail Dubov  
CEO & Co-Founder  
[Read now](https://mailto:api@chattermill.com/blog/how-to-love-a-customer-episode-17-with-victoria-weiss-from-smalls)

**How to Build a Business Case for CX Investment Using Customer Feedback Data**

Liliana Osorio  
SVP of Marketing  
[Read now](https://mailto:api@chattermill.com/blog/how-to-build-a-business-case-for-cx-investment-using-customer-feedback-data)

**How to Calculate the Cost of Your Preventable Support Contacts**

Liliana Osorio  
SVP of Marketing  
[Read now](https://mailto:api@chattermill.com/blog/how-to-calculate-the-cost-of-your-preventable-support-contacts)

**8 Best Feedback to Product Roadmap Tools (2026)**  
Compare 8 platforms that turn customer feedback into actionable product roadmaps. Updated 2026 prici...

Liliana Osorio  
SVP of Marketing  
[Read now](https://mailto:api@chattermill.com/blog/best-feedback-to-product-roadmap-tools)

## Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

### Lyra AI: addressing concerns about AI adoption
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Dr Aji Ghose  
CEO Chairman and Co-founer, Intercom

### Quick-start guide for Lyra AI
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Mariana Lisboa  
CEO Chairman and Co-founer, Intercom

### Why Lyra AI comes out on top when comparing AI platforms for text analysis
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Jordan Clive  
CEO Chairman and Co-founer, Intercom

### The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap
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Luke Moore  
CEO Chairman and Co-founer, Intercom

### Lyra AI uncovered: what customers always ask
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Dr Aji Ghose  
CEO Chairman and Co-founer, Intercom

### Everything you need to know about Lyra, the breakthrough AI technology for customer experience
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Dr Aji Ghose  
CEO Chairman and Co-founer, Intercom

### The essential guide to Experience-Led Growth (XLG)
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Mikhail Dubov  
CEO Chairman and Co-founer, Intercom

### How to Tell If a Customer Feedback Spike Is a Real Trend
Is that sudden surge in support tickets a real problem or just noise? Learn how to accurately distinguish a temporary feedback spike from a lasting trend.

Mikhail Dubov  
CEO & Co-Founder  
[Read more](https://mailto:api@chattermill.com/blog/how-to-tell-if-a-customer-feedback-spike-is-a-real-trend)