Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How To Love A Customer: Episode 17 with Victoria Weiss from Smalls
Hear Victoria share why one angry customer is never just one customer...
Mikhail Dubov

How to Build a Business Case for CX Investment Using Customer Feedback Data
Liliana Osorio

How to Calculate the Cost of Your Preventable Support Contacts
Liliana Osorio

8 Best Feedback to Product Roadmap Tools (2026)
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Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

Quick-start guide for Lyra AI

Mariana Lisboa
CEO Chairman and Co-founder, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

.avif) Jordan Clive
CEO Chairman and Co-founder, Intercom

The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov
CEO Chairman and Co-founder, Intercom

How to Tell If a Customer Feedback Spike Is a Real Trend

Is that sudden surge in support tickets a real problem or just noise? Learn how to accurately distinguish a temporary feedback spike from a lasting trend.

Mikhail Dubov

How to Use Customer Feedback to Improve Your Chatbot Deflection Rate

Learn how to improve your chatbot deflection rate by leveraging customer feedback. Discover how to identify "false deflection," fix knowledge gaps, and use...

Mikhail Dubov

How to Benchmark CX Performance Across Store Locations Using Customer Feedback

Learn how to unify store-level feedback, normalize data across diverse locations, and use AI-driven benchmarking to close performance gaps in 2026.

Mikhail Dubov

How to Use App Store Reviews for UX Research: A Complete Guide

Learn how to use AI-powered app store review analysis to surface UX friction, feature gaps, and competitive threats in real-time in 2026.

Mikhail Dubov

How to Track Customer Pain Points Over Time and Prove They Are Fixed

Learn how to unify multichannel feedback, establish baselines, and use AI-powered sentiment trends to prove your customer pain points are actually fixed in...

Mikhail Dubov

What Is Taxonomy Governance in Customer Feedback Analysis

Learn how to build a 2026 taxonomy governance framework that unifies customer feedback themes across teams and languages for trusted CX insights.

Mikhail Dubov