AI and Automation

Explore how AI and automation are revolutionizing customer feedback analytics to deliver smarter, faster insights.

.png) 7 Reasons LLMs Alone Fail at Customer Feedback Analysis (And What Actually Works)
Moving beyond LLM experiments? See why generic models fail at struct...
Liliana Osorio
Read now

Best Customer Feedback Management Software for Centralized Insights
Liliana Osorio
Read now

7 Best Support Ticket Analysis Tools in 2026
Michael Dubov
Read now

7 Best Platforms for Automatically Categorizing Customer Feedback
Michael Dubov
Read now

Lyra AI: addressing concerns about AI adoption

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

Quick-start guide for Lyra AI

Mariana Lisboa
CEO Chairman and Co-founder, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

.avif)
Jordan Clive
CEO Chairman and Co-founder, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

.avif)
Luke Moore
CEO Chairman and Co-founder, Intercom

Lyra AI uncovered: what customers always ask

Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Dr Aji Ghose
CEO Chairman and Co-founder, Intercom

The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov
CEO Chairman and Co-founder, Intercom

How to Detect Product Issues from Customer Reviews in 2026

Read our guide on how to detect product issues from customer reviews and reveal insights through AI analysis. Find quality problems, UX bugs, and defects e...

Liliana Osorio
Read now

How AI Solves the Biggest Challenges in Customer Experience

Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Unlock smart...

Mikhail Dubov
Read now

Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence on customer-centricity

We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.

Liliana Osorio

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

Discover key considerations for CEOs choosing CX technology to drive business growth. Learn how advanced AI balances tactical insights with strategic goals...

Luke Moore
Read now

Want AI to make your breakfast for you?

AI can do everything, right? In this post, we explore how even the most sophisticated technology alone, won't solve everything - especially the challenges ...

Tom Whitney
Read now

The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024.

Dmitry Isupov
Read now

How CX teams can use Generative AI, while preserving customer voice

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams.

Dmitry Isupov
Read now

Chattermill welcomes Peter Lee to fuel innovation and growth

We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors.
Mikhail Dubov
Read now

Coming Soon: Insight Assistant – Powered by Generative AI

Get ready for Insight Assistant, powered by Generative AI. Save time on data analysis, uncover transformational insights, and boost team productivity.

Natalia Dwórznik
Read now