# AI and Automation ## Explore how AI and automation are revolutionizing customer feedback analytics to deliver smarter, faster insights. .png) **7 Reasons LLMs Alone Fail at Customer Feedback Analysis (And What Actually Works)** Moving beyond LLM experiments? See why generic models fail at struct... Liliana Osorio SVP of Marketing [Read now](https://mailto:support@chattermill.com/blog/7-reasons-llms-alone-fail-at-customer-feedback-analysis-and-what-actually-works) **Best Customer Feedback Management Software for Centralized Insights** Liliana Osorio SVP of Marketing [Read now](https://mailto:support@chattermill.com/blog/centralized-customer-feedback) **7 Best Support Ticket Analysis Tools in 2026** Mikhail Dubov CEO & Co-Founder [Read now](https://mailto:support@chattermill.com/blog/best-support-ticket-analysis-tools) **7 Best Platforms for Automatically Categorizing Customer Feedback** Mikhail Dubov CEO & Co-Founder [Read now](https://mailto:support@chattermill.com/blog/best-customer-feedback-categorization-tools) ## Join the 11,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks. ### TOP INSIGHTS [How to Analyze Customer Sentiment With AI](https://mailto:support@chattermill.com/blog/analyze-customer-sentiment-with-ai) [Why Your Text Analytics Platform Keeps Misclassifying Customer Feedback](https://mailto:support@chattermill.com/blog/why-your-text-analytics-platform-keeps-misclassifying-customer-feedback) [Rule-Based vs. AI Text Analytics: What Is the Difference?](https://mailto:support@chattermill.com/blog/rule-based-vs-ai-text-analytics-what-is-the-difference) [How to Use LLMs to Analyze Customer Feedback at Scale](https://mailto:support@chattermill.com/blog/how-to-use-llms-to-analyse-customer-feedback-at-scale) **How to Analyze Call Center Transcripts With AI** Learn how to analyze call center transcripts with AI, from transcription and sentiment scoring to QA, compliance, and... Liliana Osorio SVP of Marketing [Read now](https://mailto:support@chattermill.com/blog/analyze-call-center-transcripts-with-ai) **How to Use AI to Analyze Customer Feedback in 2026** Learn how to use AI to analyze customer feedback across surveys, tickets, reviews, calls, and social, and where DIY... Liliana Osorio SVP of Marketing [Read now](https://mailto:support@chattermill.com/blog/ai-customer-feedback-analysis) **How to Transform Medallia Survey Data Into Actionable Customer Insights** Stop burying the "why" in unread Medallia comments. Learn how to unify survey data with support tickets and use AI to turn verbatim feedback into actionable CX. Mikhail Dubov CEO & Co-Founder [Read now](https://mailto:support@chattermill.com/blog/how-to-transform-medallia-survey-data-into-actionable-customer-insights) **XLG Summit 2026: The Key Takeaways** From scattered feedback to decisions that drive growth. Here's what CX and product leaders took away from XLG Summit 2026. Liliana Osorio VP of Marketing [Read now](https://mailto:support@chattermill.com/blog/xlg-summit-2026-the-key-takeaways) # Lyra AI: addressing concerns about AI adoption Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla. Dr Aji Ghose CEO Chairman and Co-Founder, Intercom # Quick-start guide for Lyra AI Mariana Lisboa CEO Chairman and Co-Founder, Intercom # Why Lyra AI comes out on top when comparing AI platforms for text analysis .avif) Jordan Clive CEO Chairman and Co-Founder, Intercom # The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap .avif) Luke Moore CEO Chairman and Co-Founder, Intercom # Lyra AI uncovered: what customers always ask Dr Aji Ghose CEO Chairman and Co-Founder, Intercom # Everything you need to know about Lyra, the breakthrough AI technology for customer experience Dr Aji Ghose CEO Chairman and Co-Founder, Intercom # The essential guide to Experience-Led Growth (XLG) Mikhail Dubov CEO Chairman and Co-Founder, Intercom **How to Detect Product Issues from Customer Reviews in 2026** Read our guide on how to detect product issues from customer reviews and reveal insights through AI analysis. Liliana Osorio VP of Marketing [Read now](https://mailto:support@chattermill.com/blog/how-to-detect-product-issues-from-customer-reviews-in-2026) **How AI Solves the Biggest Challenges in Customer Experience** Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Mikhail Dubov CEO & Co-Founder [Read now](https://mailto:support@chattermill.com/blog/how-ai-solves-the-biggest-challenges-in-customer-experience) **Watch Our Berlin Panel 2024:** We’re fresh from our Berlin event, Understanding the competitive value of AI in CX. Liliana Osorio VP Marketing [Read now](https://mailto:support@chattermill.com/blog/watch-our-berlin-panel-2024-the-transformational-impact-of-artificial-intelligence-ai-on-customer-centricity) **Rules Are Made to Be Broken:** Discover key considerations for CEOs choosing CX technology to drive business growth. Luke Moore Chief Revenue Officer [Read now](https://mailto:support@chattermill.com/blog/rules-are-made-to-be-broken-modernizing-cx-feedback-with-advanced-ai) **Want AI to make your breakfast for you?** In this post, we explore how even the most sophisticated technology alone, won't solve everything - especially the challenges... Tom Whitney Global VP Solutions Consulting [Read now](https://mailto:support@chattermill.com/blog/want-ai-to-make-your-breakfast-for-you) **The 4 CX trends I am most excited about in 2024** This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024. Dmitry Isupov Co-Founder [Read now](https://mailto:support@chattermill.com/blog/the-4-cx-trends-i-am-most-excited-about-in-2024) **How CX teams can use Generative AI, while preserving customer voice** We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams. Dmitry Isupov Co-Founder [Read now](https://mailto:support@chattermill.com/blog/how-cx-teams-can-use-generative-ai-while-preserving-customer-voice) .avif) **Chattermill welcomes Peter Lee to fuel innovation and growth** We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors. Mikhail Dubov Co-Founder & CEO [Read now](https://mailto:support@chattermill.com/blog/chattermill-welcomes-peter-lee-to-fuel-innovation-and-growth) **Coming Soon: Insight Assistant – Powered by Generative AI** Get ready for Insight Assistant, powered by Generative AI. Save time on data analysis, uncover transformational insights, and boost team productivity. Natalia Dwórznik Head of Product Marketing [Read now](https://mailto:support@chattermill.com/blog/coming-soon-insight-assistant)