AI and Automation

Explore how AI and automation are revolutionizing customer feedback analytics to deliver smarter, faster insights.

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7 Reasons LLMs Alone Fail at Customer Feedback Analysis (And What Actually Works)
Moving beyond LLM experiments? See why generic models fail at struct...

Liliana Osorio
SVP of Marketing
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Best Customer Feedback Management Software for Centralized Insights
Liliana Osorio
SVP of Marketing
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7 Best Support Ticket Analysis Tools in 2026
Mikhail Dubov
CEO & Co-Founder
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7 Best Platforms for Automatically Categorizing Customer Feedback
Mikhail Dubov
CEO & Co-Founder
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TOP INSIGHTS

How to Analyze Customer Sentiment With AI
Why Your Text Analytics Platform Keeps Misclassifying Customer Feedback
Rule-Based vs. AI Text Analytics: What Is the Difference?
How to Use LLMs to Analyze Customer Feedback at Scale

How to Analyze Call Center Transcripts With AI
Learn how to analyze call center transcripts with AI, from transcription and sentiment scoring to QA, compliance, and...

Liliana Osorio
SVP of Marketing
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How to Use AI to Analyze Customer Feedback in 2026
Learn how to use AI to analyze customer feedback across surveys, tickets, reviews, calls, and social, and where DIY...

Liliana Osorio
SVP of Marketing
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How to Transform Medallia Survey Data Into Actionable Customer Insights
Stop burying the "why" in unread Medallia comments. Learn how to unify survey data with support tickets and use AI to turn verbatim feedback into actionable CX.

Mikhail Dubov
CEO & Co-Founder
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XLG Summit 2026: The Key Takeaways
From scattered feedback to decisions that drive growth. Here's what CX and product leaders took away from XLG Summit 2026.

Liliana Osorio
VP of Marketing
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Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-Founder, Intercom

Quick-start guide for Lyra AI

Mariana Lisboa
CEO Chairman and Co-Founder, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive
CEO Chairman and Co-Founder, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Luke Moore
CEO Chairman and Co-Founder, Intercom

Lyra AI uncovered: what customers always ask

Dr Aji Ghose
CEO Chairman and Co-Founder, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Dr Aji Ghose
CEO Chairman and Co-Founder, Intercom

The essential guide to Experience-Led Growth (XLG)

Mikhail Dubov
CEO Chairman and Co-Founder, Intercom

How to Detect Product Issues from Customer Reviews in 2026
Read our guide on how to detect product issues from customer reviews and reveal insights through AI analysis.

Liliana Osorio
VP of Marketing
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How AI Solves the Biggest Challenges in Customer Experience
Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction.

Mikhail Dubov
CEO & Co-Founder
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Watch Our Berlin Panel 2024:
We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.

Liliana Osorio
VP Marketing
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Rules Are Made to Be Broken:
Discover key considerations for CEOs choosing CX technology to drive business growth.

Luke Moore
Chief Revenue Officer
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Want AI to make your breakfast for you?
In this post, we explore how even the most sophisticated technology alone, won't solve everything - especially the challenges...

Tom Whitney
Global VP Solutions Consulting
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The 4 CX trends I am most excited about in 2024
This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024.

Dmitry Isupov
Co-Founder
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How CX teams can use Generative AI, while preserving customer voice
We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams.

Dmitry Isupov
Co-Founder
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Chattermill welcomes Peter Lee to fuel innovation and growth
We are thrilled to announce the appointment of Peter Lee as the newest addition to our board of directors.

Mikhail Dubov
Co-Founder & CEO
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Coming Soon: Insight Assistant – Powered by Generative AI
Get ready for Insight Assistant, powered by Generative AI. Save time on data analysis, uncover transformational insights, and boost team productivity.

Natalia Dwórznik
Head of Product Marketing
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