# Chattermill CX Intelligence Academy

Become an expert who knows how to prove the value of CX for the business. Dive into our extensive library of on-demand courses, join sessions with our product experts and strategy consultants, and earn certificates to help you drive experience-led growth.

### 100% free & online

### Self-paced format

### Unlimited access

### Certificates of completion

### Most popular courses

**How to Analyze Feedback in Travel Organizations**  
Work in travel and hospitality? Learn how to turn traveler feedback into improvements across every touchpoint with Chattermill.  
[Get started →](http://academy.chattermill.com/courses/how-to-analyze-customer-feedback-in-travel-organizations)

**The Science Behind AI for CX**  
Want to understand the science behind AI for CX? Learn about different approaches to feedback analysis, their strengths and limitations.  
[Get started →](https://academy.chattermill.com/courses/chattermill-for-retail-organizations)

**How to Analyze Customer Feedback In Retail Organizations**  
This course dives into eight practical use cases - from reducing product returns to optimizing digital experiences - all demonstrated through the Chattermill platform.  
[Get started →](https://academy.chattermill.com/courses/chattermill-for-retail-organizations)

**Customer Journey Mapping**  
Map out critical touchpoints in the customer experience, identify feedback gaps, and create seamless, customer-centric journeys.  
[Get started →](https://academy.chattermill.com/courses/customer-journey-mapping)

**Retention Analysis**  
Learn how to uncover why customers leave and take actionable steps to keep them coming back.  
[Get started →](https://academy.chattermill.com/courses/retention-analysis)

**A Guide to Experience-Led Growth**  
Learn how to apply our unique Experience-Led Growth framework and discover how to leverage the power of customer experience to drive sustainable business growth.  
[Get started →](https://academy.chattermill.com/courses/xlg)

**Foundations of Product Returns Analysis**  
This in-depth course will walk you through all the steps in how you can leverage Chattermill to understand the reasons for product returns.  
[Get started →](https://academy.chattermill.com/courses/product-returns-analysis)

**Voice of the Customer Metrics Analysis**  
Discover the most effective strategies to optimize your voice of customer metrics like NPS or CSAT to drive customer satisfaction and loyalty.  
[Get started →](https://cxiacademy.thinkific.com/courses/voc-metrics-analysis)

**CX Essentials**  
Learn the fundamentals of customer experience, understand key principles, and see how you can start analysing your customer feedback more effectively.  
[Get started →](https://academy.chattermill.com/courses/cx-essentials)

### Verified certificates of completion
Upon completing each module, you will earn a certificate of completion and a digital badge that recognizes your skills and achievements. Start earning badges and sharing today.

### What will you gain?

- Discover the strategies, tools, and best practices on how to build better retention-driving customer experiences

- Understand how to analyze customer feedback to improve strategic business metrics

- Learn how our unique Experience-Led Growth framework is fundamental to sustainable growth

- Speak the language of leadership and prove that CX is a revenue-driving function for the business

- Advance your career by giving yourself and your team advanced strategic-level CX skills

###### Learn everything you need to know about the most in-demand business skills

### FAQs

### **Who is the CX Intelligence Academy for?**
The Academy is for any CX, Support, Product or Marketing professional who is looking to become a more data-driven CX expert.

### **Which courses can I access?**
All courses are available for free. The **Chattermill Platform Fundamentals** course is only available to Chattermill customers.

### **What’s included in each course?**
Each course includes in-depth video content and an examination quiz.

### **What do I get for completing each course?**
Upon completion you’ll receive an email with a link to an industry-recognized digital certificate and badge.