[Take this course](https://academy.chattermill.com/cart/add_product/2940486?price_id=3789819)

- Retail and E-commerce professionals aiming to minimize product return rates

- Business leaders aiming to leverage returns analysis for CLV and revenue optimization

- Individuals interested in optimizing product returns management strategies with AI-driven technology

### Success Planning

Understand what key metrics you need to track when analyzing product returns

### Data Collection

Learn how to design surveys, collect customer feedback, and combine it with behavioural and transactional data

### Returns Analysis

See how to analyze data by customer segment, geo, product category, manufacturer and more

### Sharing & Reporting

Share insights with different stakeholders and build cross-organizational reporting

### Taking Action

Use insights to optimize online experiences, improve product assortment, drive efficiency and more

### Return of Investment

Everything you need to know about measuring the impact of the changes you made

1. ### Introduction to Product Returns Analysis

1. Introduction to Product Returns Analysis

2. ### Key Metrics in Returns Analysis

1. Overview of the Key Metrics in Product Returns Analysis

3. ### Navigating Returns: Delivery Framework

1. Use Case Delivery Framework

2. Data Enrichment

3. Data Classification

4. Insight Extraction

5. Insight Sharing & Reporting

6. Taking Action & Prioritization

7. Measuring Impact

8. Culture & Organizational Set Up

4. ### Product Returns Quiz

1. Product Returns Analysis Quiz

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### About this course

* * *

- Free
- 11 lessons

- 0.5 hours of video content

Dmitry Isupov

Co-Founder of Chattermill

Dave Ascott

Strategy Lead