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- CX and Support teams looking to improve Voice of the Customer metrics like NPS and CSAT.
- Partner and Supplier Managers seeking to evaluate airline and hotel performance.
- Product teams aiming to identify and fix digital booking experience issues.

### Use Cases in Travel

Discover the top CX Intelligence use cases in travel and hospitality.

### Analyze VoC Metrics

Track and understand what's driving your NPS and CSAT scores.

### Track Digital User Journey

Use app store reviews to identify and fix digital experience issues.

### Analyze Supplier Performance

Learn how to evaluate partner performance using customer feedback.

### Identify Contact Reasons

Reduce support contact volumes by understanding why travelers reach out.

### Get Started with Chattermill

Learn how to create reports, build dashboards, and set up alerts in Chattermill.

1. ### Introduction

1. How to Analyze Customer Feedback in Travel Organizations

2. ### Key Use Cases

1. Voice of the Customer Metrics Analysis
   2. Digital User Journey Analysis
   3. Travel Supplier Analysis
   4. Support Contact Reasons Analysis

3. ### Summary

1. Summary

4. ### Assessment

1. Take the Quiz

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### About this course

* * *

- Free
- 7 lessons
- 0 hours of video content

Tom Whitney is VP of Solutions Consulting at Chattermill, where he helps some of the world's leading customer-centric organizations better understand their customers using Customer Experience Intelligence.