How to Analyze Customer Feedback in Travel Organizations

Take this course

• CX and Support teams looking to improve Voice of the Customer metrics like NPS and CSAT.
• Partner and Supplier Managers seeking to evaluate airline and hotel performance.
• Product teams aiming to identify and fix digital booking experience issues.

Use Cases in Travel

Discover the top CX Intelligence use cases in travel and hospitality.

Analyze VoC Metrics

Track and understand what's driving your NPS and CSAT scores.

Track Digital User Journey

Use app store reviews to identify and fix digital experience issues.

Analyze Supplier Performance

Learn how to evaluate partner performance using customer feedback.

Identify Contact Reasons

Reduce support contact volumes by understanding why travelers reach out.

Get Started with Chattermill

Learn how to create reports, build dashboards, and set up alerts in Chattermill.

1. Introduction

2. How to Analyze Customer Feedback in Travel Organizations

3. Key Use Cases

4. Voice of the Customer Metrics Analysis

   2. Digital User Journey Analysis
   3. Travel Supplier Analysis
   4. Support Contact Reasons Analysis

5. Summary

6. Summary

7. Assessment

8. Take the Quiz

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About this course

• Free
• 7 lessons
• 0 hours of video content

Tom Whitney is VP of Solutions Consulting at Chattermill, where he helps some of the world's leading customer-centric organizations better understand their customers using Customer Experience Intelligence.