[Take this course](https://academy.chattermill.com/cart/add_product/2815509?price_id=3649544)

- CX, Customer Support, and Marketing professionals looking to build solid foundations for their voice of the customer programs

- Individuals looking for strategies to improve customer experience and drive profitable growth from customer advocacy and loyalty

- Individuals wishing to enhance their skills in the voice of customer analysis

- ### Collect Data

Understand how to collect quality feedback across the entire customer journey.

- ### Analyze Customer Feedback

Identify steps to analyze the voice of the customer the right way.

- ### Find Insights

See how you can find meaningful insights that will help you make informed decisions.

- ### Improve Key Metrics

Learn how to improve your NPS, CSAT, and CLTV metrics.

- ### Align Teams

See how you can share your knowledge with a wider business to drive change.

- ### Prove the Value

Learn how you can connect your CX initiatives to strategic business goals.

1. ### Customer Feedback Analysis Done Right

1. Customer Feedback Analysis Done Right - with Jonathan Beirne, Music Magpie

2. ### How to Improve NPS, CSAT and CLTV

1. How to Improve NPS, CSAT and CLTV with Jade Roberts, Monica Vinader

3. ### Proving the Value of CX

1. Proving the Value of CX - with Alex Genov, Zappos

4. ### CX Essentials Quiz

1. CX Essentials Quiz

[Start Now](https://academy.chattermill.com/cart/add_product/2815509?price_id=3649544)

### About this course

* * *

- Free
- 4 lessons

-
1.5 hours of video content

David Ascott

Strategy Lead

Jonathan Beirne

Chief Customer Officer

Jade Roberts

Head of Customer Experience

Alex Genov

Head of Customer Research &  Marketing Insights