[Enroll Now](https://academy.chattermill.com/cart/add_product/2872324?price_id=3713189)

- New Chattermill users looking to learn the foundations of the platform
- Individuals wishing to update their understanding of Chattermill
- CX, Customer Support, Product, and Marketing professionals looking to enhance their skills in voice of the customer analytics

### 1. Feedback Page Overview

1. What is the Feedback Page?
2. Sentiment Charts
3. Customization
4. Collaboration
5. Advanced Features

### 2. Creating Reports

1. Understanding Reports
2. Saving a Chart

### 3. Building Dashboards

1. Understanding Dashboards

### 4. Managing Workflows

1. Understanding Workflows
2. Anomaly Alerts
3. Scheduled Reports
4. Metric Changed

### 5. Advanced Options

1. Settings Page
2. User Management
3. Data Permissions
4. Integrations
5. Calendar Management
6. Segment Management
7. Themes, Phrases & Tags

### 6. Chattermill Platform Fundamentals Quiz

1. Certification Quiz

[Start Now](https://academy.chattermill.com/cart/add_product/2872324?price_id=3713189)

### About this course

* * *

- Free
- 20 lessons
- 1 hour of video content

### Analyze Customer Feedback

Understand how themes work. Explore creating filters, applying segments, and adding tags.

### Create Reports

Learn more about metrics, charts and report types as you embark on the journey to create your very first reports.

### Build Team Dashboards

Create your first dashboard, add charts and annotations and share with your team.

### Manage Workflows

Learn how to use alerts and workflows to keep your teams informed about emerging risks and opportunities.

### Manage Users

Safeguard your data with ease by managing user roles, and setting data permissions for maximum security.

### Advanced Settings

Everything you need to know about your account - from managing themes and phrases to account security and integrations.

### Team Members

#### Junior Hewitt

VP Customer Success

#### Adrian Furnell

Customer Success Lead

#### George Candler

Customer Success Lead

#### Rob Lea

Account Manager

#### Euan Moore

Customer Success Manager